Help - Nook / Sony Reader

A PDF document of these instructions with images is also available.

The first time you download an eBook from the HCPL Digital Media Catalog, there are many steps to do before everything will work properly. You will not have to do these again once they are done and downloading eBook titles will become simple. Please make sure your device is not plugged into your computer at this time.

Getting an Adobe ID – Pre-Software Download Steps

In order to read the eBooks from our digital library on your computer, or to transfer them to a portable device, you will need to install Adobe Digital editions to your computer. Please do not have your device connected to the computer until you are finished installing Adobe Digital Editions.

To properly use this software you will need to have an Adobe ID. You can create this ID later, but I find that it is easier to create it before you download the Adobe Digital Editions software.

Creating an Adobe ID takes only a few seconds and you can create the ID here:

https://www.adobe.com/cfusion/membership/index.cfm?nl=1&nf=1&loc=en%5Fus

Click the “Don’t have an Adobe ID” link just below the “sign in” button to begin the process.

 

Fill in the fields listed and select “create.” If you do not wish to receive junk mail from Adobe, unselect the check box before hitting “create.”

If you already have an Adobe ID, then you can skip the ID creation step. You can also create the ID when you open Adobe Digital Editions for the first time, but again, I find it easier to create the Adobe ID before you install Adobe Digital Editions.

Installing Adobe Digital Editions

After you have created the Adobe ID, the software you will need to read the EPUB or PDF files can be located here:

http://www.adobe.com/products/digitaleditions/

On this page, you should see a link that says “Download Now.” It is located toward the upper right.
Selecting “Download Now” will begin the install process. Please follow the steps that come up and save the program into the default folder when it asks you to create a folder for the software. When it asks you what you wish to install, it is helpful to leave the “Desktop Shortcut” option with a checkmark.

After the installation is complete, there should be a shortcut to Adobe Digital Editions on your computers desktop. It looks like a grey square with a burgundy open book in the center.

Double click this to open the program. When you open the program for the first time, it will ask you to activate the program. This is for copyright reasons and it is recommended that you activate the software. To do this, you will need to enter the Adobe ID you previously created. If you did not create it earlier, you can create it at this time.

When you finish activating the software, Adobe Digital Editions is ready to use.

When finished, attempt to download a title if you have one already checkout.

Downloading a Title

To find titles to download to the Nook, please go to the HCPL Digital Media Catalog.

If all you want to do is read eBooks and not listen to the eAudio titles, you will only want to download the EPUB or PDF formats. EPUB will give a better reading experience ona portable device, though. The formats that the titles are in are listed with the title summary.

To listen to MP3 eAudio books, you will need additional software.

If you click on "My Digital Account", you will have access to all your checked out titles and hold titles (it may ask you to login with your library card first).

Clicking on "My eBookshelf" will bring up the titles you have checked out. Clicking on "Holds" lists the titles you have on hold.

If you have a title checked out, it should list that title in your "eBookshelf" with a grey button that says "Download" next to it.

The way it should work is that, when you click “download”, it may ask you if you want to create a folder for the title. Click “yes” to continue. If it asks you if you want to “open” or “save” the title, click “open”. It only asks you to do this on some computers and it may not happen with you.

Adobe Digital Editions should automatically open when the download starts. It may look like nothing is happening, but after a few seconds you should start to see the title downloading in the Adobe Digital Editions program.

A BRIEF OVERVIEW OF DIGITAL EDITIONS.

When you download a title into Adobe Digital Editions, you will be in Reading view. This will be the mode you are in when you are actually reading the eBook.

In the upper left hand side of the window you should see the word “Library.” Select this to see your bookshelf. You will have access to all your titles here. They will appear as book jackets.

If you double click the book jacket of the title you want to read, the title will open and you will be able to read it. Please note that there is also a small book jacket in the upper left of the last title read. This is not the book jacket you double click to open, nor to transfer to a Nook or Sony Reader.

Turning in Titles Early

To return an eBook early, you will need to use Adobe Digital Editions. First you will need make sure you are not in “Reading View.” You will want to be looking at your bookshelf. If you are in reading view, select the word “Library” in the upper left.

Next, if you move your mouse over the cover of the title you want to return and right click over it.

When you right click over it, a drop down menu will appear. "Return Borrowed Item" is one of the options.

Selecting this will return the item and delete it off your computer, but not any portable reading device that you may have transferred the title to. The title will no longer be checked out to you. The title will automatically be checked in after the checkout time has expired, but you will need to delete the title from the computer using the same triangle you used for returning the item early.

Activating the Device for the First Time

Please make sure Adobe Digital Editions is not open when you start this process.
First you will need to turn on the portable device and connect it to your computer.

After the device syncs with you computer, open the Adobe Digital Editions program with your device still connected.

After it finishes loading, the “device setup assistant” should pop up. The Message in the window should read:

“A mobile device has been detected. To transfer protected items between your Digital Editions library and this device, both the device and the computer must be authorized with the same Adobe ID.
To authorize this device with your Adobe ID -------------, click Authorize Device.”

To authorize the device, click on the brown “Authorize Device” button. Your device should now allow you to transfer eBooks from Adobe Digital Editions.

If it does not ask you to authorize your device and you are not able to transfer titles like described below, please see the topic called “User Not Authorized.”

Transferring from Adobe Digital Editions to Your Device

When you download an eBook, it should automatically be downloaded to Adobe Digital Editions. In order to transfer a title from Adobe Digital Editions to your portable device, you will need to make sure you are not in "Reading View."

If your portable device is connected to your computer, you should see the name (or model number) of the device listed in the left hand frame of the Adobe Digital Editions program. Generally it is the last item listed under the “Bookshelves” heading.

To transfer the title, simply drag and drop the book jacket to the model of your portable device listed in the left hand frame. Again, do not use the bookjacket in the upper left for “Last Read.” The book jacket will be in the main window. This should transfer the title to your reading device for you. It is common for it to only take a few seconds to transfer.

After is it complete, you may close Adobe Digital Editions and disconnect your portable device from the computer.

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A PDF document of these instructions with images is also available.

The first time you download an eBook from the HCPL Digital Media Catalog, there are many steps to do before everything will work properly.  You will not have to do these again once they are done and downloading eBook titles will become simple. Please make sure your device is not plugged into your computer at this time.

Getting an Adobe ID – Pre-software Download Steps

In order to read the eBooks from our digital library on your computer, or to transfer them to a portable device, you will need to install Adobe Digital editions to your computer.  Please do not have your device connected to the computer until you are finished installing Adobe Digital Editions.

To properly use this software you will need to have an Adobe ID.  You can create this ID later, but I find that it is easier to create it before you download the Adobe Digital Editions software.

Creating an Adobe ID takes only a few seconds and you can create the ID here:

https://www.adobe.com/cfusion/membership/index.cfm?nl=1&nf=1&loc=en%5Fus

Click the yellow “Create an Adobe ID” button to begin the process.

On the next page you will need to fill in the empty fields with the red asterisks next to them.  If it does not contain the asterisk, you do not have to supply the information.

If you already have an Adobe ID, then you can skip the ID creation step.  You can also create the ID when you open Adobe Digital Editions for the first time, but again, I find it easier to create the Adobe ID before you install Adobe Digital Editions.

Installing Adobe Digital Editions

After you have created the Adobe ID, the software you will need to read the EPUB or PDF files can be located here:

http://www.adobe.com/products/digitaleditions/

On this page, scroll down the screen until you see a tan “install” button.

Pressing this button will begin the install process.  Please follow the steps that come up and save the program into the default folder when it asks you to create a folder for the software. When it asks you what you wish to install, it is helpful to leave the “Desktop Shortcut” option with a checkmark.

After the installation is complete, there should be a shortcut to Adobe Digital Editions on your computers desktop.  It looks like a brown square with an open book in the center.

Double click this to open the program.  When you open the program for the first time, it will ask you to activate the program.  This is for copyright reasons and it is recommended that you activate the software.  To do this, you will need to enter the Adobe ID you previously created.  If you did not create it earlier, you can create it at this time.

When you finish activating the software, Adobe Digital Editions is ready to use.

When finished, attempt to download a title if you have one already checkout.

Downloading a Title

To find titles to download to the Nook, please go to the HCPL Digital Media Catalog.

If all you want to do is read eBooks and not listen to the eAudio titles, you will only want to download the EPUB or PDF formats.  The formats that the titles are in are listed with the title summary. 

To listen to MP3 eAudio books, you will need additional software.

If you click on "My Digital Account", you will have access to all your checked out titles and hold titles (it may ask you to login with your library card first).

Clicking on "My eBookshelf" will bring up the titles you have checked out.  Clicking on "Holds" lists the titles you have on hold.

If you have a title checked out, it should list that title in your "eBookshelf" with a grey button that says "Download" next to it.

The way it should work is that, when you click “download”, it may ask you if you want to create a folder for the title.  Click “yes” to continue.  If it asks you if you want to “open” or “save” the title, click “open”.  It only asks you to do this on some computers and it may not happen with you.

Adobe Digital Editions should automatically open when the download starts.  It may look like nothing is happening, but after a few seconds you should start to see the title downloading in the Adobe Digital Editions program.

A Brief Overview of Adobe Digital Editions

In the upper left hand side of the Adobe Digital Editions window there are two icons.  One looks like 3 books side to side.  This icon is called “Library View”.

Clicking this will show the book jackets of all the titles that you currently have in your library.

If you double click the book jacket of the title you want to read, it will open the second icon in the upper left that looks like an open book.  This is called “Reading View”.

Returning Titles Early

A PDF document of these instructions with images is also available.

To return an eBook early, you will need to use Adobe Digital Editions. First you will need to click on "Library View" which again is the icon in the top left corner of the program that looks like three books side by side.

Next, if you move your mouse over the cover of the title you want to return, a triangle will appear in the upper left corner of the book jacket.

If you do only see a line containing the title and author, in the upper left hand of the screen, there is an image with four squares. Selecting this will show you the book jacket.

If you left click on this triangle, a drop down menu will appear. "Return Borrowed Item" is one of the options.

Selecting this will return the item and delete it off your computer, but not any portable reading device that you may have transferred the title to. The title will no longer be checked out to you. The title will automatically be checked in after the checkout time has expired, but you will need to delete the title from the computer using the same triangle you used for returning the item early.

Activating the Device for the First Time

Please make sure Adobe Digital Editions is not open when you start this process.

First you will need to turn on the portable device and connect it to your computer.

After the device syncs with you computer, open the Adobe Digital Editions program with your device still connected. 

After it finishes loading, the “device setup assistant” should pop up.  The Message in the window should read:

“A mobile device has been detected. To transfer protected items between your Digital Editions library and this device, both the device and the computer must be authorized with the same Adobe ID.

To authorize this device with your Adobe ID -------------, click Authorize Device.”

To authorize the device, click on the brown “Authorize Device” button.  Your device should now allow you to transfer eBooks from Adobe Digital Editions.

If it does not ask you to authorize your device and you are not able to transfer titles like described below, please see the topic called “User Not Activated.”

Transferring from Adobe Digital Editions to Your Device

When you download an eBook, it should automatically be downloaded to Adobe Digital Editions. In order to transfer a title from Adobe Digital Editions to your portable device, you will need to make sure you are in "Library View." The icon for “Library View” is located in the top left corner of the program and looks like three books next to each other.

If your portable device is connected to your computer, you should see the name (or model number) of the device listed in the left hand frame of the Adobe Digital Editions program. Generally it is the last item listed under the “Bookshelves” heading.

To transfer the title, simply drag and drop the book jacket to the model of your portable device listed in the left hand frame. This should transfer the title to your reading device for you. It is common for it to only take a few seconds to transfer.

After is it complete, you may close Adobe Digital Editions and disconnect your portable device from the computer.

A PDF document of these instructions with images is also available.

If you have transferred a title to the Nook and you are receiving an error that states “User Not Activated,” your device may be activated to a different Adobe ID than the one that the Adobe Digital Editions is activated with on the computer. 

The Nook comes with an Adobe Digital Editions folder preinstalled and this sometimes interferes with the use of your device.  To fix this issue, please follow the below steps.

1.  Close the Adobe Digital Editions program if it is currently open.

2.   Connect your Nook to the computer if it is not connected.

3.   Open up “My Computer.”  On newer versions of Windows it may be called “Computer.”  It is generally located on the desktop or in the start menu in the lower left of the screen.

4.  In the “My Computer” screen, select the drive that has the word “Nook” in it and double click on it using the left mouse button.

5.  In the next screen, find the folder called “.adobe-digital-editions” and click once with the left mouse button so that it is highlighted in blue.

6.  While it is highlighted in blue, click once with the right mouse button to bring up a new list.

7.  Select “Delete” from the options.

8.  A message may pop up asking if you are “sure you wish to remove the folder .adobe-digital-editions and all its content?”   Select “yes.”

9. Close this window and disconnect your device from the computer.

10. Reconnect your device to the computer and allow it to finish synching again (it usually says “USB Mode” on the device’s screen when it is synched).

11. Re-open the Adobe Digital Editions program.

12.  It should now detect your device and ask you to authorize it.

13.  Click “Authorize Device”.

14. Click the finished button after it is done authorizing.

You should now be able to transfer titles to your device.

A PDF document of these instructions with images is also available.

If you have transferred a title to the Nook and you are receiving an error that states “User Not Activated,” your device may be activated to a different Adobe ID than the one that the Adobe Digital Editions is activated with on the computer.

The Nook sometimes comes with an Adobe Digital Editions folder preinstalled and this sometimes interferes with the use of your device.  To fix this issue, please follow the below steps.

  1. Close the Adobe Digital Editions program if it is currently open.
  2. Connect your Nook to the computer if it is not connected.
  3. Open the “Nook” drive located on your computers desktop.
  4. Delete the folder called “Digital Editions” by dragging and dropping it to the waste basket.
  5. You will now need to delete the hidden files on the Nook associated with Adobe Digital Editions. This process is detailed in steps 6-12.
  6. Open the Applications folder on your Mac. You can find a link to this on the left-hand side of the Nook window.
  7. Open the “Utilities” folder.
  8. Open “Terminal”
  9. In the prompt, type or copy and paste the following and hit return:   cd /volumes/nook
    please note that there is a space between “cd” and “/volumes”
  10. Next, type or copy and paste the following and hit return:  ls –al 
    please note that there is a space between   ”ls” and “-al”
  11. You should now see a folder in the list called .adobe-digital-editions 
  12. Delete the folder by typing or coping and pasting the following and hit return:
    rm -fr .adobe-digital-editions
    Please note that there is a space between “rm” and “-fr” as well as the space between “-fr” and “-adobe”. When typing in the command, the text may rap around to the next line.  This is normal.
  13. Disconnect the Nook from the computer.
  14. Re-open the Adobe Digital Editions program.
  15. Re-connect your Nook to your Mac.
  16. It should now detect your device and ask you to authorize it.
  17. Click “Authorize Device”.
  18. Click the finished button after it is done authorizing.

You should now be able to transfer titles to your device.

A PDF document of these instructions with images is also available.

On the HCPL Digital Media Catalog, the only eBook formats that will work on the Nook are “EPUB” and “PDF”. 

The “EPUB” format can have its font size enlarged on the Nook while the “PDF” normally cannot.

A PDF document of these instructions with images is also available.

To return an eBook early, you will need to use Adobe Digital Editions.  First you will need to click on "Library View" which again is the icon in the top left corner of the program that looks like three books side by side.

Next, if you move your mouse over the cover of the title you want to return, a triangle will appear in the upper left corner of the book jacket. 

If you do only see a line containing the title and author, in the upper left hand of the screen, there is an image with four squares.  Selecting this will show you the book jacket.

If you left click on this triangle, a drop down menu will appear.  "Return Borrowed Item" is one of the options. 

Selecting this will return the item and delete it off your computer, but not any portable reading device that you may have transferred the title to.  The title will no longer be checked out to you.  The title will automatically be checked in after the checkout time has expired, but you will need to delete the title from the computer using the same triangle you used for returning the item early.

You usually end up with this file when the ACSM extension is not properly set to Adobe Digital Editions. To fix this problem, Please complete the following steps.

In Windows XP and Windows 2000:

  1. Open 'My Computer' and select Tools > Folder Options. The 'Folder Options' dialog box is displayed.
  2. Select the 'File Types' tab.
  3. In the windows under the word “Extension” scroll down to the extension called '.acsm' and click the 'Change' button.
    A list of programs is displayed.
  4. Select 'Adobe Digital Editions'.
  5. Click 'OK'.

In Windows Vista and Windows 7:

  1. Go to "Start > Control Panel".
  2. Open "Default Programs".
  3. Click "Associate a file type or protocol with a program".
  4. Scroll down to the 'ACSM' file type.
  5. Make sure that the extension is set to open with Adobe Digital Editions. If it is not, click the 'Change Program' button and select Adobe Digital Editions.
  6. Click 'OK' as needed to save the changes and exit the open windows.

In Mac OS:

Open the Adobe Digital Editions program to verify that the title is now correctly showing.

If it is not correctly showing, please try downloading the title again.

  1. Control-click the 'urllink.acsm' file and select 'Get Info'. The 'urllink.acsm Info' window is displayed.
  2. Expand the 'Open with:' section and click 'Other…'. A list of programs is displayed.
  3. Select 'Adobe Digital Editions'.
  4. Check the 'Always Open With' checkbox.
  5. Click the 'Add' button.
  6. Close the 'urllink.acsm Info' window.
    Adobe Digital Editions is now set to open ACSM files.

Attempt to download the title again. To download titles again…

  1. Login to your library account.
  2. Click the 'My eBookshelf' link. The titles you currently have checked out are displayed.
  3. Click the title's 'Download' link. Adobe Digital Editions downloads the title.

If the download link is no longer available, contact support to reactivate the download link. In your email, please provide your library card number and the title of the eBook.

This error is generated when the limit to how many eBooks are returned in a short period of time. If you wait a few days, the error will go away.

A PDF document of these instructions with images is also available.

If you download an eBook title to your computer from the HCPL Digital Media Catalog and either Adobe Digital Editions does not open automatically when downloading an eBook, or a different program other than the Adobe Digital Editions attempts to open it, please follow the instructions below.

1. Verify that you have Adobe Digital Editions installed. You may need to look in your programs folder. You may also have the Adobe Digital Editions icon on your desktop. The icon is grey with a maroon image of an open book. Older versions of Adobe Digital Editions had a brown background with a white image of an open book.

2. If it is installed, continue to step 3. If it is not installed, please download the software here: http://www.adobe.com/products/digital-editions.html

3. Select the Windows icon in the bottom left.

4. Click on "Default Programs" from the pop up menu.

5. Select "Associate a file type or protocol with a program."

6. There are three columns in this window. It shows the "Name" of the extension, the "Description" of the extension, and the "Current Default" program the extension is set to.

7. Scroll down to the 'ACSM' file type under the "Name" column.

8. Make sure that the 'ACSM' extension is set to open with Adobe Digital Editions (listed under the "Current Default" heading). If it is not, click once on the word “ACSM" to highlight the line in blue. If it is currently set to Adobe Digital Editions, select “close” as your extension is properly set. Please contact support for further assistance.

9. If it is not set to Adobe Digital Editions, click on the "Change Program" button.

10. If Adobe Digital Editions is showing in the ”Recommended” or “Other Programs,” select it here. If it is not listed, select "browse" to find more programs.

11. In the browse window that opens, scroll through the list to see if a folder for "Adobe" or "Adobe Digital Editions" is listed. If it is, open it and select the “Digital Editions” program. If it is not, continue to step 12. 12. On the left hand column of the “browse” screen under the heading "Computer," select "OS:(C)."

13. In the browse window that opens, scroll through the list to see if a folder for "Adobe" or "Adobe Digital Editions" is listed. If it is, open it and select the “Digital Editions” program. If it is not.

14. Search in here for the "Adobe" folder and double click it.

15. Open the folder called “Adobe Digital Editions.”

16. In the next window, select “Digital Editions.”

17. Close all open windows and attempt to download the title again. If asked to “Open” or “Save” the file after attempting to download it, select “Open.”