Help - My Account

There is a limit of 2 renewals per item.

Use TELECIRC.

Receiving library email instead of postal mail

HCPL can send out notifications to your email when the items you have requested are ready for pick up or an item you have on loan is about due.  There are two ways to add an email address to your account:

  • Call or visit your local branch
  • Add an email address through My Account
    • Log in
    • Click Profile
    • Enter your email address and click update

    Note: It takes a few days to take effect

Problems with library email notifications

If you suspect that you are not receiving email notices that you should be getting, please try the following:

  1. Check your email spam folder and/or junk mail folder in case your email client is miscoding library email as junk mail or spam.  Library email notification messages are sent from the sender circ@hcpl.net.

    Library overdue notifications have
    From: Library Central Circulation 
    Subject: Your HCPL item will be due on DATE

    The request hold notifications have
    From: THE BRANCH NAME that holds your item 
    Subject: Harris County Public Library Email Notification
  2. Check your email settings, allowing emails coming from circ@hcpl.net.
  3. Check your Windows security levels, antivirus program and firewall settings, etc.
  4. If you still can’t receive the notification, contact your Internet and email service provider.  The emails sent from the library might have been filtered out by your service provider as spam and have never made it to your mailbox.  Find out what they can do for you. Let them know that anything from the hcpl.net domain is important email and is not spam.
  5. If everything you try fails, consider signing up for a web based email service such as Yahoo! mail, Hotmail, gMail, etc. and use it to receive the notification from the library.  To change your library email preference setting, go to the library home page at http://www.hcpl.net , click on “My Account”, log on to your account, and click on “Profile.”  Then simply replace your email address with your Hotmail (or whatever) email address.

   1. From the Harris County Public Library homepage click My Account.
   2. Enter your library card number and your PIN and click Login.
   3. Click Items Out.
   4. You will now see all items you have out, when you checked them out, and their due date.
   5. Click the checkbox next to the item(s) you wish to renew, or click the top most checkbox to check all items, and click Renew.

To renew materials you will need:

- Your Library Barcode Number - The 14 digit number on your Library Card which begins with 2 4028.

- A PIN (Personal Identification Number) – This is the four-digit number you selected when you received your library card.  If you did not request a PIN number, a Request for PIN form may be obtained from the circulation desk at your local Harris County Branch Library during regular hours.**

- Computer Access – You can access the system at any Harris County Branch Library or from your own computer with Internet access by going to http://www.hcpl.net.

**For the protection of your confidential information, the library must require that each customer who receives a PIN provide acceptable identification. If you forget your PIN you may request it in person at the circulation desk or by calling your local branch and providing acceptable identification. You can also obtain your PIN by email

How to Place a Hold

  1. From the Harris County Public Library Homepage click Online Catalog.
  2. In the catalog, search for the item(s) in which you are interested.  To do a basic search, enter your term(s) and click the Go button.
  3. At the results screen (you will see the copies available on this screen), click the item in which you are interested to go to the item record. 
  4. In the item record, click the Request Item button to place a hold.
  5. Enter your library card number and PIN and click Login.
  6. At the Request Confirmation screen, select your Pickup Location from the pull-down menu (click the arrow to the right and scroll through the menu to find your preferred branch) and click Request.
  7. You will get confirmation that your request has been placed.
  8. Click Return to Searching to look up more items.

How to Manage Holds

  1. To view items you have on hold, click My Account.
  2. Enter your library card number and PIN and click Login.
  3. Click Hold Requests.
  4. You will now see your hold(s), the queue position (where you are in the wait list) and the status.
  5. Click the check box(es) and click Cancel Request if you no longer want the item(s).
  6. Click the check box(es) and click Change Status if you wish to suspend your hold.

To place holds you will need

- Your Library Card Number - The 14 digit number on your Library Card which begins with 24028.

- Your PIN (Personal Identification Number) – This is the four-digit number you selected when you received your library card.  If you did not request a PIN number, a Request for PIN form may be obtained from the circulation desk at your local Harris County Branch Library during regular hours.**

- Computer Access – You can access the system at any Harris County Branch Library or from your own computer with Internet access by going to http://www.hcpl.net. Currently there is a limit of 15 holds per library card.

**For the protection of your confidential information, the library must require that each customer who receives a PIN provide acceptable identification. If you forget your PIN you may request it in person at the circulation desk or by calling your local branch and providing acceptable identification.  You can also obtain your PIN by email.

You can obtain one by visiting one of our branches.

You can use the Forget Your PIN? email form to have your PIN sent to your email address that is on your account.  If you do not have an email address on file, you will need to call or visit one of our branches to obtain your PIN.

As soon as items are checked in the record is deleted (unless there are fines or the book is lost), so unfortunately we have no way of showing you what items you have checked out in the past.

You will need to contact one of our branches to update your account.  If your address has changed, you will need to bring proof of address with you to a branch.