Mission
Harris County Public Library provides information and resources to enrich lives and strengthen communities through innovative services within and beyond our walls.
Vision
Your pathway to knowledge.
Values
At HCPL We C.A.R.E. About Our Customers
We strive to provide:
C - Comfortable and Clean Libraries
Including:
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Well maintained buildings and equipment
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Comfortable furniture
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Good lighting and signage
A - Attention to Your Needs
Including:
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Friendly staff
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Timely answers and referrals
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Respect for your privacy
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Suggestions are always welcomed
R - Reliable Resources in a Variety of Formats
Including:
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Up-to-date collections
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The 24/7 HCPL eBranch website
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Technology-enhanced services
E - Exceptional Library Services
Including:
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Well trained and knowledgeable staff
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One-on-one circulation and information assistance
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Community-inspired programs and displays
Star Values: Our Pathway to Team Excellence
We are committed to these core values:
- Creativity and Innovation
- Open Communication
- Integrity
- Fun
Our interactions will be characterized by:
- Mutual Respect
- Enthusiasm
- Open Mindedness
- Flexibility
When we disagree, we will:
- Actively Listen
- Mediate/Facilitate
- Be Non-confrontational
