Scheduled Upgrade for Libby App, Monday, August 11

Here's what you need to know and what to do beforehand to ensure no interruption of service.

On Monday, August 11, 2025, HCPL will update the authentication process for patron accounts in the popular Libby app and OverDrive. This change will enable the library to maintain the security of our patron accounts and enhance data protection. It also provides more flexibility for future integration.

What You Need to Know:

All accounts will be logged out of the Libby app on August 11. You will need to log in again with your library card number and PIN before you can continue to use Libby. 

This process will not affect your checkouts, holds, or anything else in the Libby app. You will simply be prompted to log in.

What You Should Do Beforehand:

Make sure you know or have access to your library card number and PIN, so your Libby service will not be interrupted after the upgrade.

If you don't remember your PIN. Visit this news post from earlier this year with all the information you will need to reset your PIN

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