Notice: At this time, Harris County Public Library's 2023 distribution of Chromebooks has ended, no additional Chromebooks are available for receipt or replacement. If you received a Chromebook or Hotspot during one of our distributions and are experiencing technical difficulties with the device, please contact T-Mobile at 844-341-4834 or visit Google Support at support.google.com. If either of these services are unable to resolve your issue, contact your nearest Harris County Public Library for further assistance. Thank you.
We have put together a playlist of videos to help you get started and get the most out of your Chromebook. The videos cover everything from setting up a free email account and backing up your files to tips for keeping yourself and your family safe online.
Keep Learning @ HCPL
Computer Class PowerPoint 2019 for BeginnersJun 8th | 10:00am - 11:00am
TGIF Program: Internet Safety & SecurityJun 8th | 10:15am - 12:00pm
Computer ClassesJun 8th | 11:00am - 1:00pm
Teen GamingJun 8th | 1:00pm - 2:00pm
Orientación del Nuevo Sitio WebJun 8th | 4:00pm - 5:00pm
Free Computer ClassesJun 8th | 4:00pm - 6:00pm
Federal funding for the Emergency Connectivity Fund has not been extended. HCPL is not anticipating another round of Chromebook distributions.
Visit www.hcpl.net/connected for video how-tos, links to learning resources, and computer class schedules at HCPL branches.
HCPL staff may also be able to help with basic computer use and common software questions in person at all HCPL branches.
HCPL cannot provide in-depth troubleshooting or technical support. Visit the HCPL Connected page for information about technical support.
Visit T-Mobile Troubleshooting for tips or call 1-844-341-4834.
If your T-Mobile Wi-Fi hotspot is damaged or does not work, please return it to any HCPL branch location for replacement (if available).
We currently have funding for mobile data until the end of 2023. If it is extended past December 2023, we will update this page. When mobile data ends, your ECF Chromebook can connect to other WiFi sources including WiFi at all HCPL branches.
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Computer & Technology Online Resources
Technical Support for Chromebooks
A Quick Start Guide will be provided at the time of checkout. It will cover the most common questions new users have about using the devices. See the sections above for basic computing classes at your library, getting started videos and other how-to resources available from HCPL.
Many HCPL staff members can assist users with basic computing and common software questions. HCPL cannot provide in-depth troubleshooting or technical support.
Broken or Damaged Chromebooks
Chromebooks and T-Mobile 5G MiFi hotspots that are not working, are broken, or damaged should be returned to the branch they were borrowed from. Replacement of damaged or broken devices will depend upon availability and is at the discretion of HCPL staff.