HCPL Connected

HCPL Chromebook distributions have ended. No Chromebooks are available. If you received a Chromebook or hotspot and need technical support, contact T-Mobile at 844-341-4834 or Visit Google Support  If either of these services is unable to resolve your issue, contact your nearest Harris County Public Library for further assistance. 

ATTENTION: free Internet service to all HCPL Connected Wi-Fi hotspots and laptops will end on December 31, 2023

You may qualify for discounted internet service through the Affordable Connectivity Program (ACP)!

Harris County Digital Navigators can help eligible households sign up for discounted internet service online or in person at select HCPL locations.

Click HERE to enroll in the ACP online

OR

Get one-on-one help at your library from a Digital Navigator during ACP Sign-up events. See locations, dates, and times in Get Affordable Internet below.

See Affordable Connectivity Program FAQs about eligibility requirements and to learn more

 

Get Affordable Internet

Don't lose internet access - sign up for the Affordable Connectivity Program! Digital Navigators will be at 18 HCPL branches weekly to help eligible persons sign up.

Harris County Universal Services' Office of Broadband Digital Navigators help eligible households overcome enrollment barriers for government-subsidized internet service.

Digital Navigator ACP Enrollment Help @ Your Library

No related upcoming events.

Get Started

We have put together a playlist of videos to help you get started and get the most out of your Chromebook. The videos cover everything from setting up a free email account and backing up your files to tips for keeping yourself and your family safe online.

FAQs

  • Learn about ACP (the Affordable Connectivity Program) HERE

  • Federal funding for the Emergency Connectivity Fund has not been extended. HCPL is not anticipating another round of Chromebook distributions.  

  • Please call the T-Mobile support line for Chromebook-related issues: 1-844-341-4834

    Many HCPL staff members can assist users with basic computing and common software questions.

    HCPL cannot provide in-depth troubleshooting or technical support.  Visit Chromebook Technical Support Online for technical support

  • Visit T-Mobile Troubleshooting  for tips or call 1-844-341-4834.  

    If your T-Mobile Wi-Fi hotspot is damaged or does not work, please return it to any HCPL branch location for replacement (if available).  

Level Up

Level up your skills with free online learning resources that are available 24/7, so you can learn on your own time at your own pace. Learn Microsoft Word, Excel, and other software skills that employers are looking for. Develop state-of-the-art creative skills for the whole suite of Adobe Creative Cloud platforms with LinkedIn Learning. The sky is the limit when it comes to computers and technology at HCPL!

Computer & Technology Online Resources

Technical Support for Chromebooks

A Quick Start Guide will be provided at the time of checkout. It will cover the most common questions new users have about using the devices.  See the sections above for basic computing classes at your library, getting started videos and other how-to resources available from HCPL.

Many HCPL staff members can assist users with basic computing and common software questions. HCPL cannot provide in-depth troubleshooting or technical support.

Chromebook Technical Support Online

Broken or Damaged Chromebooks

Chromebooks and T-Mobile 5G MiFi hotspots that are not working, are broken, or damaged should be returned to the branch they were borrowed from. Replacement of damaged or broken devices will depend upon availability and is at the discretion of HCPL staff.

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