IMPORTANT: HCPL Chromebook distributions have ended. No Chromebooks are available.
If you received a Chromebook or hotspot and need technical support,
Contact T-Mobile at 844-341-4834 or Visit Google Support
If either of these services is unable to resolve your issue, contact your nearest Harris County Public Library for further assistance.
We have put together a playlist of videos to help you get started and get the most out of your Chromebook. The videos cover everything from setting up a free email account and backing up your files to tips for keeping yourself and your family safe online.
Sep 27th | 11:00am - 12:30pmOnline Event
Federal funding for the Emergency Connectivity Fund has not been extended. HCPL is not anticipating another round of Chromebook distributions.
Please call the T-Mobile support line for Chromebook-related issues: 1-844-341-4834
Many HCPL staff members can assist users with basic computing and common software questions.
HCPL cannot provide in-depth troubleshooting or technical support. Visit Chromebook Technical Support Online for technical support
We currently have funding for mobile data until the end of 2023. If it is extended past December 2023, we will update this page. When mobile data ends, your ECF Chromebook can connect to other available WiFi sources including the free WiFi at all HCPL locations.
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Computer & Technology Online Resources
Technical Support for Chromebooks
A Quick Start Guide will be provided at the time of checkout. It will cover the most common questions new users have about using the devices. See the sections above for basic computing classes at your library, getting started videos and other how-to resources available from HCPL.
Broken or Damaged Chromebooks
Chromebooks and T-Mobile 5G MiFi hotspots that are not working, are broken, or damaged should be returned to the branch they were borrowed from. Replacement of damaged or broken devices will depend upon availability and is at the discretion of HCPL staff.