Frequently Asked Questions

HCPL Connected & Digital Access FAQs

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• General Questions

  What can I do when the free Wi-Fi service ends on December 31, 2023? , collapsed

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  When will Harris County Public Library get more Chromebooks? , collapsed

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  Who do I contact with questions about using my ECF Chromebook? , collapsed

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  I am having trouble with a T-Mobile 5G WiFi hotspot. Who do I contact? , collapsed

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  How long will the mobile data on my ECF Chromebook and T-Mobile 5G hotspot last? , collapsed

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  What is the Emergency Connectivity Fund (ECF)? , collapsed

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  My Chromebook or charging cable was lost, stolen or broken, can I get a replacement? , collapsed

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  Can you remove the restrictions on the Chromebook once I get it?  , collapsed

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  Can I use my Chromebook to watch Netflix, Hulu or other streaming services? , collapsed

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  When do I have to return my ECF Chromebook? , collapsed

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